FAQ

Shipping & Delivery

How quickly will my Aurenfield hair accessories arrive? We know you're excited to style your new pieces! We offer three reliable shipping methods across the United States:

  • Express Shipping (3-6 business days): $20.00 – Perfect for when an upcoming wedding calls, a holiday gift is urgently needed, or you want your premium style upgrades delivered instantly.

  • Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular choice for adding fresh seasonal pieces to your ongoing hair accessory rotation.

  • Free Shipping (7-14 business days): $0.00 – Enjoy premium, hand-finished hair jewelry with zero shipping costs on qualifying orders.

How are the accessories packed to ensure they don't break during shipping? We treat your hair jewelry with absolute care! Every item at Aurenfield is individually nestled inside a soft, custom microfiber dust pouch to prevent surface scratches, then packed securely with protective tissue wrap within a rigid gift box. This assembly is shipped inside a sturdy outer box to guarantee your clips and claws arrive completely intact, flawless, and pristine.

Can I track my shipment? Absolutely. As soon as your haul leaves our fulfillment center, you will receive an automated email containing a secure tracking number so you can follow your package straight to your doorstep.

Materials, Fit & Hair Care

Will your claw clips break if I accidentally drop them? No. Unlike mass-market brittle plastic clips that snap easily, Aurenfield claw clips are crafted from premium cellulose acetate—a luxury, plant-based material known for its incredible flexibility, deep color luster, and shock-resistant durability. They are built to easily handle everyday drops and continuous long-term wear.

Are your hair accessories suitable for extremely thick or heavy hair? Yes, absolutely! We specifically design our large and extra-large claw series with wide-opening gates, deep internal cavities, and heavy-duty steel springs to hold the heaviest, thickest, or most voluminous curly hair types securely in place all day without slipping.

How do your products prevent ponytail creases and hair breakage? Our silk scrunchies use only premium, organic mulberry silk that allows hair to glide smoothly without friction, while our resin clips feature hand-polished, completely seamless edges. By removing the harsh metal joins and rough seams found in cheap alternatives, we eliminate snagging and structural strand damage entirely.

Returns & Satisfaction

What is your return policy? We want you to adorn your hair with absolute joy! For strict personal hygiene and cosmetic safety regulations, we accept returns only on completely unworn, unused hair accessories in their original, pristine condition and factory-sealed product packaging with all security tags fully intact within 30 days of delivery.